1 Introduction
B299 bet (referred to as "we" or "the platform") respects your privacy. This Privacy Policy explains how b299 bet handles your personal information. By using our platform or creating an account, you agree to this Privacy Policy.
This policy has been written in plain English with our Bangladeshi users in mind. We believe every user has the right to know where their data goes and how it is used. That is why we present this policy without hidden clauses or complex legal language.
B299 bet is an online entertainment platform offering Live Casino, slots, fish games, bingo, and a range of other gaming services. Providing these services requires collecting certain personal information — but only the minimum amount necessary.
2 What Information Is Collected
B299 bet collects your information in several ways. The details are outlined in the table below:
| Data Type | What Is Included | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age Verification & KYC Process |
| Contact Information | Mobile number, email address | Account Communications and Security Notifications |
| Financial Information | Mobile banking number (bKash/Nagad/Rocket) | Deposit & Withdrawal Process |
| Technical Information | IP address, device type, browser | Security Monitoring & Fraud Prevention |
| Gaming Activity | Betting history, win/loss records, game preferences | Responsible Gaming & Service Improvement |
| Cookies and Log Data | Session data, page visit history | Improving User Experience |
3 How Your Information Is Used
B299 bet uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The primary use cases are:
- Account Management: To support registration, login, password recovery, and overall account security.
- Payment Processing: Financial information is required to process deposits and withdrawals — ensuring funds are sent to the correct account.
- Identity Verification (KYC): For age verification and fraud prevention — this is equally important for your own protection.
- Customer Support: Your contact information is used to resolve issues, answer questions, and handle disputes.
- Responsible Gaming: Analyzing gaming patterns to identify early signs of potential addiction and provide timely support.
- Bonuses & Promotions: Sending relevant offers based on your activity and preferences.
- Security & Fraud Prevention: To detect suspicious transactions and prevent the creation of multiple accounts.
- Legal Obligations: To comply with applicable laws and regulatory authority requirements.
4 Who Your Information Is Shared With
B299 bet does not sell your personal information to third parties. However, limited data may be shared in certain circumstances:
- Payment Provider: Only the necessary information is shared with bKash, Nagad, and Rocket to process transactions.
- Game Software Provider: Session data required to run games may be shared with the provider — but no personal identity information.
- Legal Authorities: Disclosure of information may be required under a government order or court directive.
- Anti-Fraud Organization: Information may be shared with relevant authorities in the course of investigating money laundering or fraud.
- Technology Service Provider: Limited data may be shared under agreements with hosting, cloud service, or cybersecurity providers.
5 Cookie Policy
B299 bet uses cookies on its website. Cookies are small text files stored in your browser that help the site remember your preferences and session.
- Essential Cookies: These cookies are essential for maintaining login sessions and site security — the site cannot function without them.
- Functional Cookies: Remembers your language preference, theme settings, and other personalization choices.
- Analytics Cookie: Which pages get the most visits and which buttons are clicked — this data is used to improve our services.
- Security Cookie: Used to prevent CSRF attacks and session hijacking.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on the site to stop working.
6 Data Retention Period
B299 bet does not retain your data longer than necessary. The retention periods for different types of information are outlined below:
- Account Information: For the duration the account is active, and up to 5 years after closure as required by law.
- Financial Transaction Records: Up to 7 years, as required by law.
- KYC Documents: Up to 5 years after account closure.
- Gaming Logs & History: Up to 2 years.
- Cookie and Session Data: Upon session end, or up to a maximum of 30 days.
7 Your Rights
You have important rights regarding your personal information at b299 bet. To exercise these rights, please contact our support team:
Right to Access
You can view what information we hold about you and request a copy.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of data that falls outside legal retention requirements.
Right to Restrict Processing
You can request that we stop processing your data for specific purposes.
Right to Data Portability
You can receive your data in a portable format.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time.
8 Security Measures
B299 bet employs industry-leading technology to keep your data secure. Our security framework is described below:
- 256-Bit SSL Encryption: All data exchanged between your browser and our servers travels through encrypted channels.
- Two-Factor Authentication (2FA): Account login includes an additional verification layer to prevent unauthorized access.
- Firewall & DDoS Protection: Advanced firewall systems are in place to protect against server attacks.
- Regular Security Audits: Regular security audits are conducted by third-party experts.
- Data Backup: Your data is stored in secure, encrypted backups.
- Access Controls: Only authorized personnel have access to sensitive information.
9 Third-Party Services
B299 bet uses certain third-party services that help enhance platform performance. These service providers operate under their own privacy policies:
- Game Software Provider: We work with licensed providers to operate Live Casino, slots, and other games.
- Payment Gateway: bKash, Nagad, and Rocket each operate under their own privacy policies.
- Cloud Infrastructure: Data is stored on secure cloud servers.
- Analytics Tools: Used to measure site performance; no personal information is shared.
B299 bet's Privacy Policy does not apply when you visit third-party sites. We recommend reading the privacy policy of any external site you visit.
10 Protection of Minors
B299 bet is strictly for users aged 18 and above. Here is what we do to protect minors:
- Age is verified at registration, and additional documentation may be requested if there is any doubt.
- Any account suspected of belonging to a minor will be suspended immediately.
- No information from minors is knowingly collected or stored.
- Parents and guardians are advised to use parental control software.
11 Policy Updates
B299 bet may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will be revised.
- For significant changes, a notice will be posted on the platform.
- Continued use of the site after changes are made will be considered acceptance of the updated policy.
- We recommend visiting this page regularly to stay informed about any updates.
12 Contact
If you have any questions or concerns about our Privacy Policy, please contact our support team. We typically respond within 24–48 hours.
- Email: [email protected]
- Live Chat: Log in to the platform and chat with us directly
- Support Hours: 7 days a week, 24 hours a day